Privacy Policy

At Maya Disability & Community Services, we are committed to protecting the privacy and confidentiality of our clients, families, caregivers, employees, volunteers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our organization and services.

1. Information We Collect

We may collect personal information that is necessary to provide our disability support and community services. This information may include:

• Full name, address, phone number, and email address
• Date of birth and emergency contact information
• Service requirements and support preferences
• Medical and health-related information relevant to service delivery
• Employment and volunteer application details
• Feedback, inquiries, and communications with our organization
• Website usage information, including cookies and analytics data

We only collect information that is reasonably necessary to provide safe, effective, and high-quality services.

2. How We Use Your Information

The information we collect may be used to:

• Deliver disability and community support services
• Develop personalized care and support plans
• Communicate with clients, families, and authorized representatives
• Respond to inquiries and service requests
• Process employment and volunteer applications
• Improve our programs, services, and website functionality
• Meet legal, regulatory, and reporting obligations
• Ensure the safety and wellbeing of our clients and staff

We will use your personal information only for the purposes for which it was collected or as otherwise permitted by law.

3. Protection of Personal Information

Maya Disability & Community Services takes reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. We implement appropriate administrative, technical, and physical safeguards to maintain the confidentiality and security of all records.

Access to personal information is limited to authorized personnel who require the information to perform their duties and provide services effectively.

4. Sharing of Information

We respect your privacy and do not sell, rent, or trade personal information to third parties.

Information may be shared only when:

• You have provided consent
• It is necessary to deliver services and supports
• Required by law, regulation, or court order
• Needed to protect the health, safety, or wellbeing of an individual
• Shared with healthcare professionals or partner organizations directly involved in service provision

All information sharing is conducted in accordance with applicable privacy laws and ethical standards.

5. Client Rights

Clients and their authorized representatives have the right to:

• Access their personal information
• Request corrections to inaccurate or incomplete information
• Withdraw consent where applicable
• Request information about how their data is being used
• Raise concerns or complaints regarding privacy practices

We will respond to requests within a reasonable timeframe and in accordance with applicable legal requirements.

6. Website Privacy

When you visit our website, certain non-personal information may be collected automatically, including browser type, device information, IP address, and pages visited. This information helps us improve website performance and user experience.

Our website may use cookies and similar technologies to enhance functionality and analyze website traffic. You may adjust your browser settings to manage or disable cookies if preferred.